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What can I do to fix an ArcGIS Desktop error?

Question asked by maricel.beltran on Jul 12, 2017
Latest reply on Jul 12, 2017 by Dan_Patterson

Everytime I try to use ArcGIS Desktop the program closes. It happens when I try to add a basemap or try to use a tool. 

This message appears when the program closes: "ArcGIS Desktop has encountered a serious application error". I installed the Microsoft .net Service Pack 1, I uninstalled the program and reinstalled it again and it keeps closing. I am not able to work with it. What can I do to fix it?