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Web Adaptor cannot find Portal after successful configuration

Question asked by drunix on Jul 12, 2017
Latest reply on Dec 25, 2017 by drunix

Working at command line Linux with ArcGIS Enterprise 10.5.1, I just configured Web Adaptor using configurewebadaptor.sh and now the web adaptor arcgis/home page shows

Could not access any Portal machines. Please contact your system administrator.

Checking catalina.out log file shows this error repeatedly:

Jul 12, 2017 6:23:42 PM com.esri.arcgis.server.wa.cluster.UpdatePortalCacheTask updateMachinesList
WARNING: Exception in connecting to http://PORTAL.ARCGIS.NET:7080/arcgis/portaladmin Error in Portal Admin request for get machinesError in admin request for get machines PORTAL.ARCGIS.NET

The command I use to configure looks like this:

./configurewebadaptor.sh -m portal -u ${USER} -p ${PASS} -w https://web-adaptor.arcgis.net/arcgis/webadaptor -g https://portal.arcgis.net:7443

and in completes with the message "Successfully Registered." (Of course USER and PASS are defined elsewhere)

 

Note that the names for both web-adaptor and portal resolve correctly, and that from my desktop I can browse to the portal directly using the URL in the error message and when I click on Machines I see this:

 

Portal Health Check for PORTAL.ARCGIS.NET

Health Check successful, the portal is ready

 

In fact I use curl in a script before running configurewebadaptor.sh to make sure that both web-adaptor and portal are available on the URL's that I pass in.

 

I will try to write a test script to access the API from the web-adaptor machine to see what result that gives.

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