AnsweredAssumed Answered

can not open pro 2.0 with personal use. I had 1.4 that had crashed and removed. can not return to my ESRI, has taken account offline. do I give up on Pro?.

Question asked by Valven1 on Jul 9, 2017
Latest reply on Feb 8, 2018 by Valven1

I have a personal use license and an online account. I had Pro 1.4 installed but it crashed and was not working. I had uninstalled the product. Now that 2.0 is here  I was going to try to see what all the hype is all about. I can't authorize the software with single use because the config window at the start will not accept my code. It is stating that all is authorized already. I can't use my online account. The online account will not let me change any state of the license because I have taken it off line. I would have used the update to 2.0 if I still had the software installed. I had removed it awhile back. Can I open 2.0 given the position that I have placed myself in. Thank You in advance.