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visible range of a tiled image in Story Map

Question asked by mfleming_ASDM on Jul 3, 2017
Latest reply on Jul 5, 2017 by KGerrow-esristaff

I was using a custom aerial image from 2015 for a web map application. Now I have a new image for 2017. After tiling the new image at the highest level of detail (19, room) and publishing it as a hosted tile layer, and replacing the old image, I find can’t zoom in as close as I could on the old image. Does anyone know why? The old and the new images have almost the same visible ranges. I have tried setting the visible scale of the layer in the web map, but this does not solve the problem.

Might it be the visible range of the image in ArcMap before sharing as a tile layer?