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Problem configuring Data Store

Question asked by scabreraaeroterra-esridist Employee on Jun 26, 2017
Latest reply on Jul 13, 2017 by BZhengesriaustralia-com-au-esridist

Hello, 

 

I one of our customers, I have installed ArcGIS Data Store in a separate server, but when I try to configure it, I get the following error in the first screen of the wizard:

 

Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.

 

Of course, ArcGIS Server URL is accesible from the data store server, initial administrator credentials are ok, and publishing tools are started and running. 

I changed the ArcGIS Servers logging level to verbose, to get more details on the problem, but no related information is logged. 

 

The following is logged in browsers debugger console (hostnames are edited): 

Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (:2443/arcgis/datastore/dataStore/bootstrap.js:142)
at :2443/arcgis/datastore/dataStore/bootstrap.js:412
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at d (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at c (:2443/arcgis/datastore/dataStore/bootstrap.js:12)
at l.Deferred.resolve.callback (:2443/arcgis/datastore/dataStore/bootstrap.js:13)
at :2443/arcgis/datastore/dataStore/bootstrap.js:417
at k (:2443/arcgis/datastore/dataStore/bootstrap.js:208) "Error: Unable to configure the ArcGIS Data Store with the GIS Server. Please make sure that the GIS Server URL is accessible, the account specified has administrative privileges to the site, and the publishing tools is started on the GIS Server.
at Object.b.load (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:142:426)
at https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:412:426
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:221)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:350)
at d (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:436)
at c (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:12:10)
at l.Deferred.resolve.callback (https://datastore:2443/arcgis/datastore/dataStore/bootstrap.js:13:3

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