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iPad Minis Signing out of Collector when charging

Question asked by Jenn_88 on Jun 22, 2017
Latest reply on Jun 28, 2017 by Jenn_88

I have a field team out with a few iPads with Collector. They're using offline maps since they'll be out of cell range for most of the time.

 

They're telling me that when they charge the tablets it's signing them out of Collector. They're unable to sign back in (unless they get to an internet connection). They are not powering the tablets off or signing out.

 

Thoughts? It's fairly urgent as they're presently out in the field.

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