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Problem: Hosted tiled map services do not publish as expected in ArcGIS Online

Question asked by rgardnercook on Jun 20, 2017
Latest reply on Jun 20, 2017 by jayanta.poddar

Hello,

I think there is something fundamental that I am missing about publishing tile packages from ArcMap 10.5. I am trying to use a custom basemap. However, I experience the incomplete publishing problem (i.e. levels 15-19 are not fully published) highlighted in this technical article: Problem: Hosted tiled map services do not publish as expected in ArcGIS Online 

I made sure that ArcMap uses the extent of data in all layers, so it shouldn't be clipped.

I even try the publish tile option in the item details of the hosted tile layer, but it never actually changes.

What am I missing? Do I need to do something with "Generate Tile Cache" while in ArcMap?

Thank you!

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