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Basemap zooming level

Question asked by mheyroth on Jun 17, 2017
Latest reply on Jun 28, 2017 by MidnightYell2003

I have a custom basemap hosted online. Using Arc collector I can zoom in extremely close but when I using the same basemap in the Arc Explorer app it only lets me zoom into about a street level, Any ideas on how to zoom in closer? Thanks in advance.