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Collector on iPad shut downs when opening tpk basemap

Question asked by kkoz490 on Jun 2, 2017
Latest reply on Jul 5, 2017 by kkoz490


I have loaded a TPK basemap to Collector on an iPad but Collector shuts down when I try to change to the on device basemap. Collector fails when I tap on the Basemap or Action tools. You then need to reinstall Collect to get the program to run correctly. The same basemap does work on an Android device. The TPK basemap is 1.1 GB in size and is in state plane coordinates since the feature services are in that projection.

Are there any suggestions as to why the basemap is not working on the iPad? Collector version is 10.4.2 and iOS 10.3.2.

Thank you.