The past few days Survey123 Connect has been crashing a lot. I crashes when I try to edit or refresh surveys in Survey123 Connect. It crashes when I close the Survey123 application after collecting data on my Windows PC during testing.
Hi. Are you running on Windows Server 2012 R2? If not, what OS are you running? Try removing the AppStudio-WindowsLocation7.dll file from \Users\Username\Applications\ArcGIS\Survey123ConnectforArcGIS\position and then launch Connect again. Let us know if this improves things. Thanks.
I am having the same issue. I tried your advice and it still keeps crashing. I am using Windows 10 OS.
I am also having this issue on a Windows Server 2012 R2 machine. I tried the suggested fix to no avail. Is the app not supported on that os? Thanks!
I am also having this issue on a Windows Server 2012 R2 machine with the latest 2.4 release.
If you are using 2012 RT - you will need to delete both:
AppStudio-WindowsLocation7.dll files from \Users\Username\Applications\ArcGIS\Survey123ConnectforArcGIS\position and then launch Connect again.
I just wanted to post that I was dealing with constant lockups in S123 Connect for quite awhile, but the recommendations from Jonathan and Ismael above resolved it.
I just installed the most recent version of S123 Connect and the issue started again. Same thing, fix above resolved it.
Random observation - the GPS icon in the top-right corner was always my indicator that the program was frozen. After deleting those files, the GPS icon appears static.
I am having the problem mentioned in the above posts as well. I deleted the files in ..\Applications\ArcGIS\Survey123ConnectforArcGIS\position directory and get a blank box when trying to launch Connect. Using Windows Server 2012R2 and Survey123Connect x64 3.7.62. I also uninstalled, downloaded again and did a fresh install. I cant find anything regarding this issue. Any ideas?
What version of Windows are you using? Have you checked to see if your computer's graphics drivers are up to date?
Hi James, its a new server and IT loaded Server 2012 R2, however, I did not check the graphics card. If that can present an issue, that could potentially be the problem, which is no big deal, i just accessed my portal from my desktop and did what I needed to.
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