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ArcGIS Pro and ArcMap crashing on Surface Pro 4

Question asked by timgis on May 31, 2017
Latest reply on Feb 8, 2018 by techinfomaps

I have been trialing ArcGIS Pro 1.4 and ArcMap 10.5 software on a new Surface Pro 4 computer. So far the results have been disastrous! Both programs crash regularly, although ArcGIS Pro especially so. In addition, after crashes the file or personal geodatabases seem to get corrupted, in that I can no longer write to them. My Surface Pro 4 has 16GB memory, 256HDD and an i5 dual core (quad logical) processor. What it doesn't have is a dedicated video card. While the ArcGIS Pro "check requirements" test says my computer meets minimum requirements, I'm wondering if the lack of dedicated VRAM is the problem.

 

Has anyone successfully used ArcGIS Pro / ArcMap on a Surface Pro 4? I may have to beg with the store I bought it from to get it replaced with a different machine...

 

Thanks.

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