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Mosaic data set will not draw below 1:2400 for other users?

Question asked by Chris128 on May 31, 2017
Latest reply on Jun 1, 2017 by Chris128

I have just created a mosaic data set. Added tifs and created overviews. I can see the imagery at all resolutions. Other users connecting to the new imagery cannot zoom below 1:240, but I can? What is the problem?