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ArcGIS Online - Directions (beta) template not accessible on iPhone?

Question asked by Angelia_Hagopian_onslow on May 18, 2017
Latest reply on May 18, 2017 by Angelia_Hagopian_onslow

I created a web mapping application using the Directions (beta) template in ArcGIS Online.  On a computer it works great.  However, when I try to access the application on my iPhone I get an "Unable to create map: Item does not exist or is inaccessible".  I changed the service URL to Https and this didn't fix access.  I did it using WiFi and my cell data (Verizon) and still got the same error message.  I tried on Safari and Google Chrome with the same results.  Has anyone else had this problem?