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Some users are not able to successfully download any surveys in the Survey 123 app

Question asked by mtompkin@sfwmd.gov_sfwmd on May 11, 2017
Latest reply on May 15, 2017 by mtompkin@sfwmd.gov_sfwmd

Some users are not able to successfully download any surveys in the Survey 123 app.  The user opens the survey 123 app on Windows ( version 2.0) and logs in, the user is able to see surveys shared with them, but the download is failing, the progress bar starts at complete, no messages are displayed, and the app must be closed to exit.  Other users are able to download the same surveys with no problems at all.  Have tried re-installing survey 123, and sign in and out, computer restarts.  About 30% of users are affected in my office.  Anyone else seen this, or have a solution?