GeoEnrichment tool in Pro keeps failing

[JenniferRogerson]

When using the GeoEnrichment tool in Pro, it keeps failing because "Unable to access GeoEnrichment server." Why does this keep happening?

[George_Thompson]

Are you logged into ArcGIS Online within the Pro session?

Enrich Layer—Help | ArcGIS Desktop 

Geoprocessing tools that use credits—Appendices | ArcGIS Desktop 

You need to have credits available to you to use.

Can you add the base maps in Pro with no issues?

[JenniferRogerson]

HI…Yes, I am logged in. And have more than enough credits to use (burned thru more than 100 this morning trying to use the tool, but not connecting)…and yes. I can add the base maps also.

Jennifer Rogerson, HBA, CPT | GIS/Planning Technician

County of Middlesex

399 Ridout St N | London ON N6A 2P1

T 519-434-7321 x.2348 | www.middlesex.ca

[George_Thompson]

I am not sure the reason, I would make sure that you are at the latest release, 1.4.1.

Did this work in the past?

You may need to open a support case to further investigate. 

[JenniferRogerson]

Thanks. Good point about new release. We haven’t updated yet. We have only just started using the GeoEnrichment…only went to Pro because Online was giving me issues. I went back to using Online…still getting the error messages, but am at least getting the results an data I need.

Thanks for your help. ☺

Jennifer Rogerson, HBA, CPT | GIS/Planning Technician

County of Middlesex

399 Ridout St N | London ON N6A 2P1

T 519-434-7321 x.2348 | www.middlesex.ca