Deauthorization

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05-01-2017 10:24 AM
PiotrSkałecki
New Contributor

I have a problem with my ArcGIS for Dekstop v.10.3.1. I need to reinstall a program, so I tried to deauthorize my license. And here is the problem. When I checked ArcGis Administrator there was nothing. Here is screenshoot how it looks: 

I downloaded ArcGis deauthorization tool, but the process failed - neither automatic nor offline wasn't working. Do have any ideas how can I fix that?

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2 Replies
JayantaPoddar
MVP Esteemed Contributor

Try repairing ArcGIS Desktop...



Think Location
PiotrSkałecki
New Contributor

Thanks, it helped. Administrator is repaired, but still can't deauthorize. There is an error with the content: 7284:Cannot perform support actions on inactive fulfillment record FID__3572dea0_159bca9bc1c_70f6. [Incident# 1818-55384631]
I checked my license and it's disabled although it expires at 2018... It's a student trial, does it matter?

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