Hello,
I know topic has been posted fairly often, however, I am wondering if there are any troubleshooting steps for the newest version of ArcGIS Pro 1.4 to mitigate the above error. My .NET framework and (confirmed to be compatible) video card driver are both up to date.
Some background: I was using ArcGIS Pro for a couple of days with no problem. Then yesterday, it randomly crashed, and now upon opening the application I immediately receive the error reporting screen. Since then, I have been in contact with ESRI technical support, and have yet to resolve the issue. I tried uninstalling and reinstalling all of the Arc products on the computer, and still have not had success. ArcMap, Catalog, etc. were all running fine and continued to open.
I also had Drone2Map processing in the background when this happened, however, which also crashed. In terms of that software, I am able to access the project selection screen, but when i try to open my existing project, it would just close. That is probably an issue for another thread, but I figured I'd include it in case it was relevant to this issue.
Please help!
I have been encountering this error this week with Pro 2.0.1, usually with older laptops, but it came up with a desktop as well. Pro seems to be fine starting up until it gets to the Initializing... step and then I get the dreaded dialog (click image to zoom). A couple of students have reported it working at first and then later this issue comes up.
I suspect Pro is not playing well with older display hardware, I have not seen this problem on newer machines. I have an Esri support incident open on this one, but they didn't seem to have a lot of good advice for me beyond the following two KB articles which are not helping me. In the meantime I am avoiding our (older) student laptops (most i5x1x2/2.0 GHz/8GB RAM) and encouraging them to run Pro on more current desktops (i7-2x4,3GHz,12G RAM) in our labs, where I have not seen the problem.
Problem: ArcGIS Pro fails to start with a serious application error (000015754)
Problem: ArcGIS Pro hangs after login (000013863)
These KB articles suggest resets along the line of Resetting your ArcGIS application profile with few more locations involved: %APPDATA%, %LOCALAPPDATA%, and C:\ProgamData\Flexnet. (These resets did not help me, but it's good to know how to 'ground-zero' these settings.)