AnsweredAssumed Answered

"ArcGIS Pro has encountered as serious application error and is unable to continue."

Question asked by DynAeroTechGIS on Apr 19, 2017
Latest reply on Feb 10, 2018 by eiubarry


I know topic has been posted fairly often, however, I am wondering if there are any troubleshooting steps for the newest version of ArcGIS Pro 1.4 to mitigate the above error. My .NET framework and (confirmed to be compatible) video card driver are both up to date.

Some background: I was using ArcGIS Pro for a couple of days with no problem. Then yesterday, it randomly crashed, and now upon opening the application I immediately receive the error reporting screen. Since then, I have been in contact with ESRI technical support, and have yet to resolve the issue. I tried uninstalling and reinstalling all of the Arc products on the computer, and still have not had success. ArcMap, Catalog, etc. were all running fine and continued to open.

I also had Drone2Map processing in the background when this happened, however, which also crashed. In terms of that software, I am able to access the project selection screen, but when i try to open my existing project, it would just close. That is probably an issue for another thread, but I figured I'd include it in case it was relevant to this issue.

Please help!