AnsweredAssumed Answered

"ArcGIS Pro has encountered as serious application error and is unable to continue."

Question asked by DynAeroTechGIS on Apr 19, 2017
Latest reply on Feb 10, 2018 by eiubarry

Like • Show 2 Likes2
Comment • 17

Hello,

I know topic has been posted fairly often, however, I am wondering if there are any troubleshooting steps for the newest version of ArcGIS Pro 1.4 to mitigate the above error. My .NET framework and (confirmed to be compatible) video card driver are both up to date.

Some background: I was using ArcGIS Pro for a couple of days with no problem. Then yesterday, it randomly crashed, and now upon opening the application I immediately receive the error reporting screen. Since then, I have been in contact with ESRI technical support, and have yet to resolve the issue. I tried uninstalling and reinstalling all of the Arc products on the computer, and still have not had success. ArcMap, Catalog, etc. were all running fine and continued to open.

I also had Drone2Map processing in the background when this happened, however, which also crashed. In terms of that software, I am able to access the project selection screen, but when i try to open my existing project, it would just close. That is probably an issue for another thread, but I figured I'd include it in case it was relevant to this issue.

Please help!

6 people also have this question

Outcomes

17 Replies

curtvprice Jan 15, 2018 5:17 PM
Mark Correct
Correct Answer
I have been encountering this error this week with Pro 2.0.1, usually with older laptops, but it came up with a desktop as well. Pro seems to be fine starting up until it gets to the Initializing... step and then I get the dreaded dialog (click image to zoom). A couple of students have reported it working at first and then later this issue comes up.
I suspect Pro is not playing well with older display hardware, I have not seen this problem on newer machines. I have an Esri support incident open on this one, but they didn't seem to have a lot of good advice for me beyond the following two KB articles which are not helping me. In the meantime I am avoiding our (older) student laptops (most i5x1x2/2.0 GHz/8GB RAM) and encouraging them to run Pro on more current desktops (i7-2x4,3GHz,12G RAM) in our labs, where I have not seen the problem.

Problem: ArcGIS Pro fails to start with a serious application error (000015754)
Problem: ArcGIS Pro hangs after login (000013863)

These KB articles suggest resets along the line of Resetting your ArcGIS application profile with few more locations involved: %APPDATA%, %LOCALAPPDATA%, and C:\ProgamData\Flexnet. (These resets did not help me, but it's good to know how to 'ground-zero' these settings.)
1. Deleting the user.config folder here:
C:\Users\<username>\AppData\Local\ESRI\ArcGISPro.exe_Url_usrdyax2a4fbxzcclmgcafuxifk3o351\2.0.1.0\
2. Renaming the Esri Local folder here: C:\Users\<username>\AppData\Local\
3. Renaming the Esri Roaming folders:
1. C:\Users\<username>\AppData\Roaming\ESRI, and
2. C:\Users\<username>\AppData\Local\ESRI
4. Deleting the following registry keys:
1. HKEY_CURRENT_USER\Software\ESRI\ArcGIS Online for Pro
2. HKEY_CURRENT_USER\Software\ESRI\ArcGISPro
3. HKEY_CURRENT_USER\Software\ESRI\ArcGIS Online
4. HKEY_CURRENT_USER\Software\ESRI\ArcGISPro1.0
5. Renaming the FlexNet folder here: C:\ProgramData\FLEXnet
5 people found this helpful
Like • Show 0 Likes0
Actions
- curtvprice @ curtvprice on Jan 15, 2018 3:28 PM
  Mark Correct
  Correct Answer
  I found an error message in Windows Event Viewer
  
  Log Name: Application Source: .NET Runtime Date: 1/15/2018 3:33:27 PM Event ID: 1026 Task Category: None Level: Error Keywords: Classic User: N/A Computer: <redacted>.local Description: Application: ArcGISPro.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.IO.FileFormatException at MS.Internal.FontFace.CompositeFontParser.Fail(System.String, System.Exception) at MS.Internal.FontFace.CompositeFontParser.ParseFontFamilyCollectionElement() at MS.Internal.FontFace.CompositeFontParser..ctor(System.IO.Stream) Exception Info: System.IO.FileFormatException at MS.Internal.FontFace.CompositeFontParser.Fail(System.String, System.Exception) at MS.Internal.FontFace.CompositeFontParser..ctor(System.IO.Stream) (...)
  Like • Show 0 Likes0
  Actions
  - curtvprice @ curtvprice on Jan 15, 2018 5:05 PM
    Mark Correct
    Correct Answer
    Searching using the above error message found the problem - some software related to .NET 4.7.1 (which had been auto-installed by Windows Update). This looks like an issue that could affect many WPF apps, not just Pro.
    .NET Framework January 2018 Rollup Known Issue KB4074906 - "TypeInitializationException" or "FileFormatException" error …
    An issue has been found in the .NET Framework January 2018 Security and Quality Rollup. The .NET team is in the process of fixing the issue. This document describes the symptom and workarounds to resolve the issue while you are waiting for a fix.
    They provided three workarounds at the above link. I went for the one that seemed less painful (and dangerous).
    1. Downloaded .NET 4.7 from here https://www.microsoft.com/en-us/download/details.aspx?id=55170
    2. Uninstalled .NET 4.7.1 from add/remove programs
    3. Installed .NET 4.7 from the download
    4. Pro started up okay
    7 people found this helpful
    Like • Show 2 Likes2
    Actions
Dan_Patterson Jan 13, 2018 4:45 PM
Mark Correct
Correct Answer
Check your ability to run Pro

ArcGIS Pro System Requirements

Particularly the link that runs a test .....

Supported operating systems
Check your computer's ability to run ArcGIS Pro 2.0. <======== run this link on that page
4 people found this helpful
Like • Show 0 Likes0
Actions
- curtvprice @ Dan_Patterson on Jan 15, 2018 3:27 PM
  Mark Correct
  Correct Answer
  That's neat. I passed the test.
  Like • Show 0 Likes0
  Actions
jayanta.poddar Jan 14, 2018 11:55 AM
Mark Correct
Correct Answer
Checking if it's a recent Microsoft patch issue.
Check if any Microsoft Rollup patch got installed recently? In case it did, kindly uninstall the same (one at a time) and try working with ArcGIS Pro.
Meltdown and Spectre Processor Vulnerabilities | ArcGIS Blog
Like • Show 0 Likes0
Actions
- Dan_Patterson @ jayanta.poddar on Jan 14, 2018 1:39 PM
  Mark Correct
  Correct Answer
  The last patch didn't cause problems for all installations... not all are impacted
  Like • Show 0 Likes0
  Actions
- curtvprice @ jayanta.poddar on Jan 15, 2018 2:41 PM
  Mark Correct
  Correct Answer
  The problem just appeared on my office desktop today. Pro was running fine for a year. Given the timing of this thing, I am wondering if it is related to flurry (or is it slurry) of recent Windows patches?
  Like • Show 0 Likes0
  Actions
  - Dan_Patterson @ curtvprice on Jan 15, 2018 2:57 PM
    Mark Correct
    Correct Answer
    still good here... perhaps it is too cold here
    Ooops forgot... I am on 2.1 Beta, maybe that is the difference
    Like • Show 0 Likes0
    Actions
    - Dan_Patterson @ Dan_Patterson on Jan 15, 2018 4:16 PM
      Mark Correct
      Correct Answer
      Works with this setup
      Like • Show 1 Like1
      Actions
- tpcolson @ jayanta.poddar on Jan 16, 2018 7:38 AM
  Mark Correct
  Correct Answer
  The latest M$ Update also broke symantec AV. Unfortunately for most of us, rolling back M$ security updates is not an option in organizations that employ security models.
  1 person found this helpful
  Like • Show 0 Likes0
  Actions
jfpeagle-co-nz-esridist Jan 15, 2018 3:36 PM
Mark Correct
Correct Answer
What verison of net framework do you have installed?
1 person found this helpful
Like • Show 0 Likes0
Actions
- curtvprice @ jfpeagle-co-nz-esridist on Jan 15, 2018 5:05 PM
  Mark Correct
  Correct Answer
  .NET Framework 4.7.1 was installed, see my post above.
  1 person found this helpful
  Like • Show 0 Likes0
  Actions
  - jfpeagle-co-nz-esridist @ curtvprice on Jan 15, 2018 8:00 PM
    Mark Correct
    Correct Answer
    Another customer reported this with net frame work 4.7.1 Ewan Dickie
    1 person found this helpful
    Like • Show 0 Likes0
    Actions
    - scbowers @ jfpeagle-co-nz-esridist on Jan 16, 2018 10:47 AM
      Mark Correct
      Correct Answer
      I can also attest that we have this issue in our organization. Our users are running Windows 7 Enterprise, ArcGIS Pro 2.0 and when our IT rolled out .NET 4.7.1 last week our users get that error on start up. I rolled my machine back to 4.7 and it did fix the issue but IT will not mass roll back these updates so we will need some sort of resolution.
      
      *Followup* - I was able to use workaround #3 in this post and get all of our machines working. https://github.com/dotnet/announcements/issues/53 The only issue is that users will have to have at Local Admin or permissions to write to the Windows sub-directory.
      4 people found this helpful
      Like • Show 2 Likes2
      Actions
tl351698 Jan 24, 2018 2:43 PM
Mark Correct
Correct Answer
I have a user reporting this error coming up every hour without Pro even running.
Windows 7, .NET 4.6.1. They tried upgrading to 4.7.1 and the issue still happens. They are going to try uninstalling at this point.
Like • Show 0 Likes0
Actions
- eiubarry @ tl351698 on Feb 10, 2018 4:13 PM
  Mark Correct
  Correct Answer
  I have the same issue on my home laptop, not every hour but every day or so. The application usually runs fine, but I get this error even when I haven't run ArcGIS Pro since the last reboot. Not a big enough problem for me to search through and try all these fixes, but it's making me leery of switching to ArcGIS Pro in the classroom...
  Like • Show 0 Likes0
  Actions