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Network Analyst 10.5 (Desktop/Server) Crash on Directions

Question asked by msnook on Apr 13, 2017
Latest reply on Jun 27, 2017 by BobGallo

We have had a transportation network dataset running for some time now until an upgrade to 10.5.  Now, calculating a route works as expected but, when attempting to get directions, ArcMap crashes instantly.  We also have a routing service in Server that is also failing and I can only assume the same thing is happening.   UPDATE: On the client side, I have set returnDirections to false and the routing works fine...something in the directions is crashing it...


Nothing has changed with the dataset that we are using and I have stopped, restarted, recreated the datasets with the same results...ArcMap crash or Server error.


Any help would be great!