AnsweredAssumed Answered

ARCGIS 10.1 License issue

Question asked by MRV777 on Mar 28, 2017
Latest reply on Mar 29, 2017 by jayanta.poddar

Hi All,

We are using ARCGIS 10.1 since 2012.

From the last 2 weeks, a license error message is coming up   –" The ArcGIS for Desktop Basic License is in need of a repair operation. Please access the ARCGIS administrator to repair your license”.


All the steps described here  ( were done & ‘authorize.txt’ created. This was sent to ESRI local reseller as per ESRI support’s suggestion.

ESRI local reseller informs that the ‘request file was not valid’ & they have added an Error message like this [Error:8418. Request cannot be empty. It must contain at least one request action.[Incident 4973-91190113]]

I would like to know  the significance of this error;&

also how a valid ‘authorize.txt’ can be created in this context.


Thanking you in Advance,