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Send Now Freezing

Question asked by colgateg on Feb 22, 2017
Latest reply on Feb 22, 2017 by colgateg

We have noticed an increase in users reporting Survey Complete "Send Now" resulting in a indefinite spinning wheel. The only resolution we have come up with is to completely close out the application, restart, and send the completed survey found in the Outbox. Several of the users have said the last message before the hang is "getting service information". We think there may be a connection with low wireless signal as these users are in known poor signal locations. 

 

Anyone having similar issue? 

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