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Error Generating Token Store Credentials AGOL Server 10.3.1

Question asked by clinton.ballandis on Feb 15, 2017
Latest reply on Mar 19, 2018 by clinton.ballandis

Hi all,

 

We have recently enabled https and are no longer able to store user credentials on a secure service. Prior to enabling https we were able to store credentials in AGOL and access secure services externally. Now when we try and store the credentials in AGOL we get the following error  "Error Generating Token". We also now have issues trying to hit secured services from outside our organisation we get the following error "We were unable to connect to: https:// .....

Error: Proxy server got bad address from remote server (verify the server is running). We have been through the process of checking that our SSL certificates are valid.

 

Our local ESRI vendor believes the issue is something to do with our reverse proxy and a rule / setting here. Our infrastructure team are currently working with Fortiweb to try and find a solution.

 

I've read a few posts about similar problems with Portal however we still haven't been able to resolve the problem.

 

We are running ArcGIS Server 10.3.1 and ArcMap 10.3.1

 

Does anyone have any suggestions?

 

Thanks,

 

Clinton

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