Version 1.4 won't start

[JimKld]

I installed the latest  version 1.4 of ArcGis Earth on windows 10 x64 but the application always crushes on initializing screen at the beginning... I uninstalled and reinstall but same error occurs. Any idea?  

[Mandy_Li]

Hi Dimitris,

Sorry to see this happens on your machine. First, can you try to check if your machine meets the system requirements? Then, if this issue still happens, please feel free to send us your error log, so that we can help locate the problem. To do so, you can go to your local workspace directory, with default installation process, the error log folder should be under C:\Users\username\AppData\Roaming\ESRI\ArcGISEarth\, named logs. 

Another way worth trying is to clean up the workspace (ArcGISEarth) folder and try launch again. Thanks! 

[JimKld]

Hi, still have the same issue even with the latest 1.6.1 version. Here's what the .log file reports 

[Mandy_Li]

Hi Jim, do you still have the crash problem? Not sure what caused the problem but here's another method you can try:

Uninstall Earth and clean up all files under your local workspace before reinstall it again. C:\Users\username\AppData\Roaming\ESRI\ArcGISEarth\. Choose to show hidden items of your File Explorer so that you can see the AppData folder. Reinstall Earth with default installation options.