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Line casing stripped down when publishing to service

Question asked by njbaker on Jan 25, 2017

I am publishing roads to a service.  The road symbols use two simple line layers to create a casing effect, but when I publish to a service, the one of the layers is stripped off leaving only a single line symbol in the service.  I have tried turning on/off the display checkbox in the symbol property editor, re-ordering the layers, different line weights, symbol levels on/off, etc., but still cannot figure how the publishing process determines which of the two layers gets sent to the service.  Any thoughts?