Collector message "You are not connected to the internet"

Discussion created by galyon123 on Jan 25, 2017
Latest reply on Mar 22, 2018 by BismarckGIS

I am operating Collector on a Surface Pro 3 with Windows 10. When I attempt to start Collector and log into AGOL (docked and undocked) I get the message "You are not connected to the internet". Yet, I can access the internet through my browser without any problems. Can anyone tell me the TCP port(s) Collector uses, or anything else that may help me figure this out?


Thanks in advance.