AnsweredAssumed Answered

Group Policy Updates cause ArcMap to crash

Question asked by joeb@cwd on Jan 23, 2017
Latest reply on Feb 27, 2017 by joeb@cwd



I've been working with our company's IT support firm as well as ESRI support on this issue for a number of months. ArcMap becomes unresponsive and crashes while I am using it multiple times a day. I have inspected the Event Logs and found that the crash is always accompanied by a Group Policy Update and Group printer update (I can post the logs if you want).


My IT support firm is struggling to alter the Group Policy for my machine so Arc doesn't crash. Can anyone here with similar experience explain to them what they need to do. Sorry - I speak limited IT but will forward on what they need to know.



1. My machine OS (Admin client) = Windows 8.1 Pro
2. ArcGIS Desktop Advanced, SP 0.0
3. SQL Server Enterprise Geodatabase 10.4.0
4. Microsoft SQL Server 2014:
   a. Microsoft SQL Server Management Studio 12.0.2269.0
   b. Microsoft Analysis Services Client Tools 12.0.2000.8
   c. Microsoft Data Access Components (MDAC) 6.3.9600.17415
   d. Microsoft MSXML 3.0 6.0
   e. Microsoft Internet Explorer 9.11.9600.18321
   f. Microsoft .NET Framework 4.0.30319.34209
   g. Operating System 6.3.9600
5. Windows Server 2012 R2 Standard