I have run into an issue where a user is not able to send any surveys. When they click Send Surveys it never moves past "Getting service information". The user has a number of surveys in their Outbox and I am looking to see if there is a way I can manually retrieve them from their iPhone.
If anyone can provide some guidance in doing this please let me know!! I have tried connecting the phone to my laptop and view the files, but I can only view the pictures.
I'm not sure what caused the issue in the first place as they are using the most up-to-date survey and they are able to download a different survey and send no problem.