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Sending surveys from Outbox/Drafts folder stuck at "Getting service information"

Question asked by Rocket83 on Jan 12, 2017
Latest reply on Jan 22, 2017 by Rocket83

Hello,

 

I have run into an issue where a user is not able to send any surveys. When they click Send Surveys it never moves past  "Getting service information". The user has a number of surveys in their Outbox and I am looking to see if there is a way I can manually retrieve them from their iPhone.

If anyone can provide some guidance in doing this please let me know!! I have tried connecting the phone to my laptop and view the files, but I can only view the pictures.

 

I'm not sure what caused the issue in the first place as they are using the most up-to-date survey and they are able to download a different survey and send no problem.

 

Rhonda

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