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Collector maps not syncing - invalid credentials for map layer features.

Question asked by NCR_EPMT@nps.gov on Jan 4, 2017
Latest reply on May 22, 2018 by jlukins

When attempting to sync a map on Collector, error message "Username or password invalid. Enter valid credentials for map layer 'X'". This error message pops up for each feature within the map layer, and my credentials do not work. Could this be related to my maps not recognizing the correct URLs for their features, WiFi connection, or server issues?

 

Any advice much appreciated!

Rachel

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