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After installing Desktop 10.5 prerelease, I could not install Desktop 10.5 final release

Question asked by jwladd on Dec 29, 2016
Latest reply on Dec 30, 2016 by jwladd

I installed Desktop 10.5 prerelease which worked fine.  When 10.5 final release became available I tried installing it and received error message that "another version of this product is already installed. Installation of this version cannot continue..."  I then uninstalled 10.5 prerelease and installed the new 10.5 final release but could not figure out how to authorize it.

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