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Where can I get token for tiled basemap?

Question asked by SafaaSalem123 on Dec 21, 2016
Latest reply on Nov 26, 2018 by mordinim

I created a map on Portal for ArcGIS and enabled it to work in offline mode, but whenever I try to download it, download fails. The error message is 'Invalid token used to access a secure service'. Where can I get a valid token?