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Desktop 10.4 cannot connect online

Question asked by zyomez on Nov 24, 2016
Latest reply on Nov 26, 2016 by zyomez

I am using a desktop version 10.4 at home. I got the license through my school so each time I should connect my VPN to run the software. It was no problem before; however, since last month, I found my software cannot connect the Arcgis online so the basemap as well as other functions cannot be used. 

not connected

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