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I cannot use the rich text field for customizing the appearance of my widgets.  The custom text box does not allow me to enter any text

Question asked by Prometheus_Shield on Oct 11, 2016
Latest reply on Aug 23, 2017 by wow_esri

When I try to customize the appearance of text in the widget display in ArcGIS Dashboard, nothing appears in the box (similar to this one).  I cannot get anything to appear there, so I cannot format it.  It will only enter plain text in the widgets.  Is there something I am supposed to do?  using the + button adds the field, but it does not show up in the formatting area, only in the widget.