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Why won't my service definition file work in my story map?

Question asked by niklasjanderson on Oct 5, 2016
Latest reply on Oct 5, 2016 by OEvans-esristaff

I have a feature class in a enterprise geodatabase and I want to use it in one of my story maps. I want to streamline the updating process as well as keep the symbology so I am using ArcGIS Server. I go through all the steps:

  1. Create a service definition file
  2. Stage it,
  3. Publish on ArcGIS Server,
  4. Copy the REST URL, and
  5. Add as a item on ArcGIS Online.

I can then add it to my WebMap and I can see the layer. But as soon as I save it and try to open up that WebMap in my Story Map, the layer disappears. I have been having this issue for a while now. It makes no difference if its in an Enterprise Geodatabase or if I just publish a regular service. Please help.