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Identify widget 2.1 no results

Question asked by nmcnamara on Sep 21, 2016
Latest reply on Sep 30, 2016 by rscheitlin

No results when I try to identify anything from the Meter feature class. It works for everything else in the current map, although if I create a new test map, it's not working for other layers in new maps either. So it may or may not have anything to do with that layer...? I'm looking to find out what kinds of things may cause this. It should be the last item on the list. Here is the config for the widget. I also attached the file if that's easier because this is long:

 

{
  "identifylayeroption": "visible",
  "identifytolerance": 5,
  "defaultzoomscale": 1000,
  "keepidentifyactive": true,
  "returngeometryforzoom": true,
  "enablelineselect": true,
  "enablefreehandlineselect": true,
  "enablepolylineselect": true,
  "enableextentselect": true,
  "enabletriangleselect": false,
  "enablepolyselect": true,
  "enablefreehandpolyselect": true,
  "enablecircleselect": true,
  "enableellipseselect": true,
  "enablegraphicclickinfo": true,
  "usemaptime": false,
  "infoautoclosemilliseconds": 2000,
  "autoactivatedtool": "point",
  "disablelayerdropdown": false,
  "disablealllayerschoice": false,
  "replacenullswithemptystring": true,
  "enablemouseoverrecordinfo": true,
  "enablemouseovergraphicsinfo": true,
  "layers": {
    "onlythese": true,
    "layer": [
      {
        "name": "Easements",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Shared/MapServer",
        "id": 0,
        "zoomscale": "",
        "forcescale": false,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "mapNumber",
              "alias": "Map Number",
              "isnumber": true
            },
            {
              "name": "streetNumber1",
              "alias": "Street Number 1"
            },
            {
              "name": "streetName1",
              "alias": "Street Name 1"
            },
            {
              "name": "streetNumber2",
              "alias": "Street Number 2"
            },
            {
              "name": "volumeNumber",
              "alias": "Volume Number",
              "isnumber": true
            },
            {
              "name": "pageNumber",
              "alias": "Page Number",
              "isnumber": true
            },
            {
              "name": "grantee",
              "alias": "Grantee"
            },
            {
              "name": "grantor",
              "alias": "Grantor"
            },
            {
              "name": "recordDate",
              "alias": "Record Date",
              "isdate": true
            },
            {
              "name": "utility",
              "alias": "Utility"
            },
            {
              "name": "updateDate",
              "alias": "Update Date",
              "isdate": true
            },
            {
              "name": "parcelID",
              "alias": "Parcel ID"
            },
            {
              "name": "drawingNumber",
              "alias": "Drawing Number"
            },
            {
              "name": "subsection",
              "alias": "Subsection"
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {
          "link": [
            {
              "alias": "Explore Easements Records",
              "disablelinksifnull": true,
              "disableinpopup": false,
              "popuptype": "image",
              "content": "https://snew-gis.norwalk2ndwater.com/easements/",
              "icon": "https://snew-gis.norwalk2ndwater.com/resources/i_folder.png"
            }
          ]
        }
      },
      {
        "name": "Parcels Norwalk",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Shared/MapServer",
        "id": 3,
        "zoomscale": "",
        "forcescale": false,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "ParcelID",
              "alias": "ParcelID"
            },
            {
              "name": "StreetNum",
              "alias": "StreetNum"
            },
            {
              "name": "AltStreetN",
              "alias": "AltStreetN"
            },
            {
              "name": "StreetName",
              "alias": "StreetName"
            },
            {
              "name": "Owner1",
              "alias": "Owner1"
            },
            {
              "name": "Owner2",
              "alias": "Owner2"
            },
            {
              "name": "Owner3",
              "alias": "Owner3"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "SNEW Properties",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Shared/MapServer",
        "id": 1,
        "zoomscale": "2000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "PROPERTY",
              "alias": "Property"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Meter Out",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/MetersOut/MapServer",
        "id": 0,
        "zoomscale": "2000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "ACCOUNT#",
              "alias": "Account #"
            },
            {
              "name": "STREET",
              "alias": "Street"
            },
            {
              "name": "C_APT",
              "alias": "Apartment"
            },
            {
              "name": "METER#",
              "alias": "Meter #"
            },
            {
              "name": "C_SERIALNUMBER",
              "alias": "Serial #"
            },
            {
              "name": "C_METERTYPE",
              "alias": "Meter Type"
            },
            {
              "name": "LastPowerFail",
              "alias": "Last Power Failure",
              "dateformat": "M/d/yyyy h:mm a",
              "isdate": true
            },
            {
              "name": "LastPowerRestore",
              "alias": "Last Power Restoration",
              "dateformat": "M/d/yyyy h:mm a",
              "isdate": true
            },
            {
              "name": "NOTES",
              "alias": "Notes"
            },
            {
              "name": "LastUpdated",
              "alias": "Last Updated",
              "dateformat": "M/d/yyyy h:mm a",
              "isdate": true
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Switch",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 1,
        "zoomscale": "1000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "subtypeCode",
              "alias": "Subtype Code",
              "useralias": "Subtype",
              "isnumber": true
            },
            {
              "name": "isGanged",
              "alias": "Is Ganged? (Y/N)",
              "isnumber": true
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Transformer Bank",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 2,
        "zoomscale": "2000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "One of the Transformer #s"
            },
            {
              "name": "Circuit",
              "alias": "Circuit"
            },
            {
              "name": "subtypeCode",
              "alias": "Subtype Code",
              "isnumber": true
            },
            {
              "name": "mounting",
              "alias": "Mounting"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Primary Meter",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 3,
        "zoomscale": "1000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID"
            },
            {
              "name": "meterType",
              "alias": "Meter Type"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Transformer",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 34,
        "zoomscale": "1000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID"
            },
            {
              "name": "street",
              "alias": "Street"
            },
            {
              "name": "streetNum",
              "alias": "Street Number",
              "useralias": "Street #"
            },
            {
              "name": "poleNum",
              "alias": "Pole Number",
              "useralias": "Pole / MH #"
            },
            {
              "name": "subtypeCode",
              "alias": "Subtype Code",
              "isnumber": true
            },
            {
              "name": "kva",
              "alias": "kVA Rating",
              "isnumber": true
            },
            {
              "name": "secVoltsLo",
              "alias": "Secondary Voltage-Low",
              "isnumber": true
            },
            {
              "name": "secVoltsHi",
              "alias": "Secondary Voltage-High",
              "isnumber": true
            },
            {
              "name": "priVoltsLo",
              "alias": "Primary Voltage-Low",
              "isnumber": true
            },
            {
              "name": "priVoltsHi",
              "alias": "Primary Voltage-High",
              "isnumber": true
            },
            {
              "name": "impedance",
              "alias": "Impedance",
              "isnumber": true
            },
            {
              "name": "manufacturer",
              "alias": "manufacturer"
            },
            {
              "name": "serialNumber",
              "alias": "Serial Number",
              "useralias": "Serial #"
            },
            {
              "name": "phase",
              "alias": "phase"
            },
            {
              "name": "status",
              "alias": "Status Code"
            },
            {
              "name": "phases",
              "alias": "Phases",
              "isnumber": true
            },
            {
              "name": "recDate",
              "alias": "Received Date",
              "isdate": true
            },
            {
              "name": "inServiceDate",
              "alias": "In-Service Date",
              "useralias": "Installation Date",
              "isdate": true
            },
            {
              "name": "outServiceDate",
              "alias": "Out-Service Date",
              "useralias": "Removal Date",
              "isdate": true
            },
            {
              "name": "retiredDate",
              "alias": "Retired Date",
              "isdate": true
            },
            {
              "name": "company",
              "alias": "Company"
            },
            {
              "name": "config",
              "alias": "Configuration"
            },
            {
              "name": "pcbDate",
              "alias": "PCB Date",
              "isdate": true
            },
            {
              "name": "pcb",
              "alias": "pcb"
            },
            {
              "name": "price",
              "alias": "Price",
              "currencyformat": "$|||",
              "isnumber": true
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Fuse Bank",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 4,
        "zoomscale": "1000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "PoleNum",
              "alias": "Pole Number"
            },
            {
              "name": "boxRtg",
              "alias": "Box Rating"
            },
            {
              "name": "linkRtg",
              "alias": "Fuse Link Rating"
            },
            {
              "name": "phases",
              "alias": "phases",
              "isnumber": true
            },
            {
              "name": "phaseCode",
              "alias": "Phase Code"
            },
            {
              "name": "Status",
              "alias": "Status"
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Light Controller",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 6,
        "zoomscale": "1000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID"
            },
            {
              "name": "LOCATION",
              "alias": "Location"
            },
            {
              "name": "STREET_NO",
              "alias": "Street #"
            },
            {
              "name": "STREET",
              "alias": "Street"
            },
            {
              "name": "MAKE",
              "alias": "Make"
            },
            {
              "name": "MODEL",
              "alias": "Model"
            },
            {
              "name": "INSTALLED",
              "alias": "Installed Date",
              "isdate": true
            },
            {
              "name": "NOTES",
              "alias": "Notes"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Street Light",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 7,
        "zoomscale": "500",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID",
              "useralias": "Pole #"
            },
            {
              "name": "ID",
              "alias": "ID",
              "useralias": "Multilight Pole ID"
            },
            {
              "name": "subtypeCode",
              "alias": "Subtype Code",
              "isnumber": true
            },
            {
              "name": "lightType",
              "alias": "Light Type"
            },
            {
              "name": "wattage",
              "alias": "Light Wattage",
              "isnumber": true
            },
            {
              "name": "lightController",
              "alias": "Light Controller"
            },
            {
              "name": "transformer",
              "alias": "Transformer",
              "useralias": "Transformer Feed"
            },
            {
              "name": "AccountNo",
              "alias": "Account #"
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Frontier Fiber Box",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 11,
        "zoomscale": "1000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "METER_NO",
              "alias": "Meter #"
            },
            {
              "name": "POLE_NO",
              "alias": "Pole #"
            },
            {
              "name": "STREET",
              "alias": "Street"
            },
            {
              "name": "NOTES",
              "alias": "Notes",
              "useralias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Cablevision Box",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 10,
        "zoomscale": "1000",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "POLE_NO",
              "alias": "Pole #"
            },
            {
              "name": "STREET_NO",
              "alias": "Street #"
            },
            {
              "name": "STREET",
              "alias": "Street"
            },
            {
              "name": "ACFrmComm",
              "alias": "ACFrmComm",
              "isnumber": true
            },
            {
              "name": "PSVACSet",
              "alias": "PSVACSet",
              "isnumber": true
            },
            {
              "name": "PSType",
              "alias": "PS Type"
            },
            {
              "name": "NO_Batteries",
              "alias": "NO_Batteries",
              "useralias": "# Batteries",
              "isnumber": true
            },
            {
              "name": "VACLevPS",
              "alias": "VACLevPS",
              "isnumber": true
            },
            {
              "name": "AMPSPS2Catv",
              "alias": "AMPSPS2Catv",
              "isnumber": true
            },
            {
              "name": "NOTES",
              "alias": "Notes",
              "useralias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Handhole",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 13,
        "zoomscale": "500",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID"
            },
            {
              "name": "subtypeCode",
              "alias": "Subtype Code",
              "isnumber": true
            },
            {
              "name": "junctionBoxType",
              "alias": "Junction Box Type"
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Handhole Abandoned",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 14,
        "zoomscale": "500",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID"
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {}
      },
      {
        "name": "Manhole",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 15,
        "zoomscale": "500",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID"
            },
            {
              "name": "street",
              "alias": "Street"
            },
            {
              "name": "waterproofed",
              "alias": "Waterproofed"
            },
            {
              "name": "maintenance",
              "alias": "Maintenance"
            },
            {
              "name": "dimensions",
              "alias": "Dimensions"
            },
            {
              "name": "EntryType",
              "alias": "Entry Type"
            },
            {
              "name": "ChimneyRiserHeight",
              "alias": "Chimney / Riser Height",
              "isnumber": true
            },
            {
              "name": "InnerLidDiameter",
              "alias": "Inner Lid Diameter",
              "isnumber": true
            },
            {
              "name": "OuterLidDiameter",
              "alias": "Outer Lid Diameter",
              "isnumber": true
            },
            {
              "name": "Door1DimensionsLWH",
              "alias": "Door 1 Dimensions LWH",
              "isnumber": true
            },
            {
              "name": "Door2DimensionsLWH",
              "alias": "Door 2 Dimensions LWH",
              "isnumber": true
            },
            {
              "name": "DoorDimensionsOverall",
              "alias": "Door Dimensions Overall",
              "isnumber": true
            },
            {
              "name": "comments",
              "alias": "Comments"
            }
          ]
        },
        "links": {
          "link": [
            {
              "alias": "Open Manhole Folder",
              "disablelinksifnull": true,
              "disableinpopup": false,
              "popuptype": "image",
              "content": "{Hyperlink}",
              "icon": "https://snew-gis.norwalk2ndwater.com/resources/i_folder.png"
            }
          ]
        }
      },
      {
        "name": "Manhole Abandoned",
        "url": "https://snew-gis.norwalk2ndwater.com/arcgis/rest/services/Operational/Electric/MapServer",
        "id": 16,
        "zoomscale": "500",
        "forcescale": true,
        "fields": {
          "all": false,
          "field": [
            {
              "name": "facilityID",
              "alias": "Facility ID"
            },
            {
              "name": "Street",
              "alias": "Street"
            },
            {
              "name": "Circuit_ID",
              "alias": "Circuit #"
            },
            {
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