Web survey would not download

deleted-user-hslZ-nVMBX2A · ‎09-15-2016

Hello

I've created a web survey and was trying to download it to Survey123 Connect but it would not complete the download, it just stays stuck on "downloading" , could you please advise?

thanks

JamesTedrick · ‎09-16-2016

Which version of Survey123 Connect are you using?

deleted-user-hslZ-nVMBX2A · ‎09-16-2016

Im using latest version 1.7.35

NathanEnge · ‎10-12-2016

Me as well.

In the logs this is what is captured:

<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Logging started: 2016-10-12T14:30:58
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Application Name: Survey123ConnectforArcGIS
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Application Version: 1.8.27
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Application File Path: C:/Program Files/ArcGIS/Survey123/Survey123ConnectforArcGIS.exe
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Application Directory Path: C:/Program Files/ArcGIS/Survey123
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ AppFramework Version: 1.3.16
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Qt Version: 5.6.0
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Operating System: Windows 7
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Operating System Type: windows
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Operating System Version: 7
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Kernel Type: winnt
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Kernel Version: 6.1.7601
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ CPU Architecture: x86_64
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ SSL Library Version: OpenSSL 1.0.2g 1 Mar 2016
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Host name: PIVTSS01
<14>1 2016-10-12T21:30:58Z PIVTSS01 Survey123ConnectforArcGIS 5132 - - $ Domain name: esri.local
<15>1 2016-10-12T21:32:08Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="64"] qml: Saving Configuration
<15>1 2016-10-12T21:32:08Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="66"] qml: apiUrl https://survey123.arcgis.com/api
<15>1 2016-10-12T21:32:08Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="write" filename="Config.qml" line="67"] qml: ignoreSslErrors true
<15>1 2016-10-12T21:32:09Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="ArcGIS.AppFramework.File"] ArcGIS.AppFramework.File: __thiscall ZipReader::ZipReader(class QObject *)
<15>1 2016-10-12T21:32:10Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="startQuery" filename="NewSurveyDialog.qml" line="249"] qml: Form query: orgid:jMCHJcLe13FaKCFB AND ((type:"Microsoft Excel" AND tags:"XLSForm") OR (type:"Form" AND NOT tags:"noxlsform"))AND tags:"Template"
<15>1 2016-10-12T21:32:10Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="onSearchCompleted" filename="PortalSearchModel.qml" line="80"] qml: Search completed: 2 item(s)
<15>1 2016-10-12T21:32:12Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="startQuery" filename="NewSurveyDialog.qml" line="249"] qml: Form query: owner:nathanenge AND ((type:"Microsoft Excel" AND tags:"XLSForm") OR (type:"Form" AND NOT tags:"noxlsform"))
<15>1 2016-10-12T21:32:12Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="onSearchCompleted" filename="PortalSearchModel.qml" line="80"] qml: Search completed: 1 item(s)
<15>1 2016-10-12T21:32:14Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="download" filename="FormItem.qml" line="51"] qml: Download ea69d59bf06f43998fbc03524d3d2cec What's your Whisky
<15>1 2016-10-12T21:32:14Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="ArcGIS.AppFramework.Network"] ArcGIS.AppFramework.Network: void __thiscall NetworkRequest::setErrorCode(int) 401
<15>1 2016-10-12T21:32:14Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="ArcGIS.AppFramework.Network"] ArcGIS.AppFramework.Network: void __thiscall NetworkRequest::setErrorText(const class QString &) "Error transferring https://esrica-pacific.maps.arcgis.com//sharing/rest/content/items/ea69d59bf06f43998fbc03524d3d2cec/... - server replied: Server Error"
<10>1 2016-10-12T21:32:14Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="onErrorTextChanged" filename="PortalRequest.qml" line="75"] qml: portalRequest: https://esrica-pacific.maps.arcgis.com//sharing/rest/content/items/ea69d59bf06f43998fbc03524d3d2cec/... error Error transferring https://esrica-pacific.maps.arcgis.com//sharing/rest/content/items/ea69d59bf06f43998fbc03524d3d2cec/... - server replied: Server Error
<10>1 2016-10-12T21:32:14Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="onReadyStateChanged" filename="PortalRequest.qml" line="64"] qml: PortalRequest status: 500 500 Server Error
<10>1 2016-10-12T21:32:14Z PIVTSS01 Survey123ConnectforArcGIS 5132 - [AppStudio@11205 category="qml" function="onFailed" filename="PortalRequest.qml" line="79"] qml: PortalRequest failed: url https://esrica-pacific.maps.arcgis.com//sharing/rest/content/items/ea69d59bf06f43998fbc03524d3d2cec/... error {
"code": 500,
"message": "500 Server Error"
}

JamesTedrick · ‎10-12-2016

The error is apparently on the ArcGIS Online side. If you're proficient in network debugging, I would try to access the items using the REST URL directly using a valid token and either your browser or a dedicated application like Postman.