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ArcGIS 10.4.1-ArcMap Fails to load

Question asked by rmusick on Sep 8, 2016

We are having an issue in one of our classrooms specifically with ArcMap.  When the App is run, the welcome screen opens and sits there "Loading document" for maybe two minutes and then closes.  No other information is given no log files that I know of.  I did run the ArcMap /Log option and this all that is recorded:

Initializing license...done
Parsed command line
Creating App...
Processing shell command...
Creating New Document...
Opening normal template...done...
Loading printer information...done...
New VBA project...done...
Add first mapDone creating New Document
Loading extensions...done
Startup complete



Could someone help me to shine a light on this?  We have an instructor who is getting irritated.