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Hosted Map Service displays black tiles below a certain scale

Question asked by p_griffith on Aug 24, 2016
Latest reply on Aug 25, 2016 by jayanta.poddar

I have a 5ft resolution DEM that is currently stored as a mosaic dataset with overviews. I am trying to publish it as a hosted map service in AGO. When I do, I keep all of the default settings; the caching options are shown below:



After the service is published, these same scales are listed in the Manage Map Server Cache Tiles tool display:



Given these results, I assume that I should be able to see the cache when zoomed in to, say, 1:5,000. However, this is not the case. When I zoom in beyond 1:13,542, the entire service turns black.

Here is the service in ArcGIS for Desktop 10.3.1 at 1:13,542:


Here is the same service at 1:13,541:


The same thing happens when I open the service in MapViewer.

What is going wrong? Am I misunderstanding how scales work with caches? Does it have something to do with the fact that the information is being stored in a mosaic dataset? What piece of the puzzle am I missing?

Thanks for any and all help!