AnsweredAssumed Answered

ArcMap keeps crashing

Question asked by JohnWallX on Aug 16, 2016
Latest reply on Aug 17, 2016 by rastrauch

A colleague and I keep having issues with ArcMap crashing and we are not sure why this is the case. Initially, each of our ArcMap instances would only crash when trying to move to layout view. Now, my session will not work for longer than a minute. After starting up ArcMap, it either crashes or waits till I try to load a basemap then crashes. Any ideas why this might be the case? So, I'm uncertain if layout view still causes issues for me since I cannot keep ArcMap open for long enough. Her instance of ArcMap is only having issues with layout view.


We are using ArcGIS 10.3.1 (Single Use Licenses) on Windows 7. Previously, ArcMap ran just fine on our computers so I suspect it's not hardware issues.