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Cache tiles not present at determined scale

Question asked by ufeliciano on Aug 15, 2016
Latest reply on Aug 16, 2016 by ufeliciano

I created tiles where the maximum cached scale was determined at 1:564.248588 but when checking the service in ArcMap we are not able to see anything at this scale.  The maximum scale where we were able to see features is 1:847 altought the next defined scale is 1:1128.497176.  We ran the process to recreate tiles several times having the same results every time.  Any suggestions or comments are appreciate.