Issue with tiled ArcGIS Online layer with Collector (offline use)

Discussion created by dougcurl on Aug 8, 2016
Latest reply on Aug 10, 2016 by russell_roberts-esristaff

I'm having an issue with using tiled layers that I created in ArcGIS Online with Collector for offline use. I created a map with a feature layer to collect into, which also has a tiled layer which is stored in ArcGIS Online as another layer for viewing (not a part of the basemap). I can use the map in online mode just fine, but when I try to download the map for offline use (clicking the cloud icon for the map in Collector), I get an error that says "Map Download Failed"...when I hit "more" on the error message, the message says "Unable to export tiles. Tiles only available for this level(s) [8,9,10,11,12,13,14,15,16,17,18] hence not able to export tiles for this specified levels [0,1,2,3,4,5,6,7,8,9,10,11,12]."  Which doesn't make any sense to me.


This is happening with all my ArcGIS Online hosted tiled layers when I try to use them in Collector, and I am pretty sure I was able to use tiled layers several months ago (I have not tried to use them in awhile). The tiling scheme I used matches the ArcGIS basemap tiling scheme.  The layers are also checked for offline use.


Any ideas on what might be causing this and how to resolve?