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Android - Basemap is missing from "Share - An image of the map" when a sketch is present on the map.

Question asked by LynchburgGIS on Aug 4, 2016

We recently rolled out Explorer for ArcGIS to a pilot group to test it's functionality and our organizational design. One thing that was pointed out to us was that the basemap does not appear in the "Share - An Image of the map" when a sketch is present on the map. Only the sketch is present in the resulting png file. This is only occurring on android devices, and only on newer devices (Samsung Galaxy S6 and S6 Galaxy Edge running 6.0.1 .) One additional note is that the older android devices and the iOS devices are creating jpg files where as the newer android devices with issues are created png files.

 

We also just discovered that this occurs is the GPS icon is active as well. !

 

I've attached the images from both an android and an iOS device.

 

Any help would be greatly appreciated.

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