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Unable to add ArcGIS Online Base Layers in ArcMap: "ArcGIS is currently not connected to online resources".

Question asked by SaintSimon on Jul 27, 2016
Latest reply on Mar 1, 2017 by huffmanp

I have been unable to resolve this issue, in ArcMap, the "add basemap" & "add data from ArcGIS Online" Base Layers are grayed out and also the FILE -> "Sign In" and "ArcGIS Online" options are grayed out. Whenever I open ArcMap as a new session, this is the notice I receive: "ArcGIS is currently not connected to online resources."


Has any else experienced this error? I uninstalled ArcGIS Desktop 10.4 and installed the 10.4.1 version and still have this same issue.