rdawidziuk

Random app crash caused by RuntimeCoreNETDesktop.dll

Discussion created by rdawidziuk on Jul 28, 2016
Latest reply on Mar 9, 2017 by QognifyUser

Hi,

 

I have problem with random app crashes caused by RuntimeCoreNETDesktop.dll or MSVCR120.dll

 

Please see summary in attachement, every day the app is crashing, my client is very unsatisified.

 

Event logs are simillar, all data in attachement, part bellow:

 

Faulting application name: MyApp.exe, version: 13.11.6017.15985, time stamp: 0x576a3b01

Faulting module name: RuntimeCoreNETDesktop.dll, version: 10.2.6.1026, time stamp: 0x559db4d8

Exception code: 0xc0000005

Fault offset: 0x00804aed

Faulting process id: 0x1208

Faulting application start time: 0x01d1e898e3120acd

Faulting application path: C:\Program Files (x86)\Application\MyApp.exe

Faulting module path: C:\Program Files (x86)\Application\arcgisruntime10.2.6\client32\RuntimeCoreNETDesktop.dll

Report Id: a8aca3d9-b63a-4a83-a226-e6bca216ee15

Faulting package full name:

Faulting package-relative application ID:

 

 

 

Faulting application name: MyApp.exe, version: 13.11.6017.15985, time stamp: 0x576a3b01

Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f83ff

Exception code: 0xc0000005

Fault offset: 0x000000000003c3f9

Faulting process id: 0x24c8

Faulting application start time: 0x01d1e7c9640183ba

Faulting application path: C:\Program Files (x86)\Application\MyApp.exe

Faulting module path: C:\Program Files (x86)\Application\arcgisruntime10.2.6\client64\MSVCR120.dll

Report Id: 45a9c44a-6598-402b-9944-37b41aa9dcbd

Faulting package full name:

Faulting package-relative application ID:

 

I have already checked, without success:

1. graphics card driver - dxdiag in attachement, is alread installed latest but app is still crashing

2. rendering is DirectX11, graphics card suports DirectX11 but app is still crashing

3. memory with memtest, memory is ok but app is still crashing

4. run as administrator - app is still crashing

5. 32 bit or 64 bit mode - app is still crashing

6. my clients use version with 10.2.6 but I prepare new version with 10.2.7 and app is still crashing

7. I noticed that app could crash when arc gis server sends package without body but conntent-lengt with some value, => invalid package. I checked traffic with fiddler and my clients do not suffer from this problem, last package looks ok.

 

I plan to check:

1. Disabling avg antivirus

 

I use osm layer and feature layers from local arc gis server.

 

Do You have any idea what I can check ?

What data I should collect to help to resolve this problem ?

Is it possible to find  line of source code with memory dump and fault offset from event log ?

Attachments

Outcomes