AnsweredAssumed Answered

ArcGIS Earth locking up system

Question asked by abby1240@outlook.com on Jul 14, 2016
Latest reply on Jul 14, 2016 by Xiaoxu_Li-esristaff

I just downloaded the latest ArcGIS Earth version 1.2.1 and installed it on a Dell 8700 with i7, 6 GB ram, 1 TByte drive, and NVidia GeForce GTS 240 graphics card running Windows 10 Pro 64bit.  When I start ArcGIS Earth it comes up, but I am unable to interact with it and the UI completely freezes on the machine.  The only option is to reboot.  After a couple of times doing this, I started the task manager before starting ArcGIS Earth and watched the resources.  The disk activity climbs to 80% (not sure what is going on with that), and the CPU is at about 20%, with ram at about 2.0 GB utilization.  I cannot poke around when ArcGIS Earth is running, since it locks the UI completely.

 

Any ideas?

Thanks

Abby

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