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Custom layout in Portal for ArcGIS has inaccurate scale bar

Question asked by eheinrichs@rmofstanley on May 30, 2016
Latest reply on May 30, 2016 by Dan_Patterson

I have created a custom layout for printing from our Portal, but the scale bar is inaccurate. I have deleted it and remade it, but every time I do, the scale bar is still out. Does anyone know what could be causing this problem?