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I created a new map in AGOL and it won't show up in Collector. How do I get it to sync?

Question asked by TLClandmanager2 on May 16, 2016
Latest reply on May 16, 2016 by MidnightYell2003

We have struggled with this issue before and cannot get a map to sync with collector. I need this map to add points in the field and dragging down to refresh the map list doesn't work. I've logged in and out, tried it on a different device, changed the share settings in AGOL, and messed with the map settings, but can't get it to show up in Collector. I need help figuring out what setting I am overlooking to get all maps to show up in collector.