Base Map Services from ArcGIS Online Crash ArcMap

Discussion created by CaryC on Dec 2, 2010
Latest reply on Feb 6, 2020 by jeremy_wright-esristaff

I've had no problems using basemaps from ArcGIS Online in ArcGIS 10 until today. I started getting a message after clicking the Add Basemap option asking if I wanted to enable something (I can't remember exactly what it was called) to optimize the use of map services in the map document. Again, I can't really remember what the menu said, but as soon as I clicked Yes, ArcMap crashed. Now every time I try to add an ArcGIS Online basemap to a project, ArcMap crashes. If I try to open an MXD that has a basemap in the TOC, ArcMap crashes.

Has anyone had this problem? I can't remember what the stupid menu was asking so I have been having a hard time searching for a fix. I got tired of it asking me every time I added a basemap so I finally just said OK and now I can't get ArcMap to stop crashing! :(