AnsweredAssumed Answered

Newly installed Desktop won't run

Question asked by jcdege on May 9, 2016
Latest reply on May 13, 2016 by curtvprice

I'm trying to get Arc Map 10.4 running, from a new installation of ArcGIS_Desktop on Windows 10.

I'd initially installed the free trial, then uninstalled, and installed ArcGIS_Desktop_104_149411.exe.

The installation worked fine, and the Authorization Wizard seems to have worked. I see EDN ArcGIS for Desktop Basic listed in ArcGIS Administrator, with version 10.1-10.4, marked as Installed, and Authorized, with an expiration of 01-Dec-2016.


But when I run ArcMap 10.4, I get a splash screen showing the message "Loading Document..." for about 30 seconds, then it goes away.


I filed a support ticket with ESRI last week, but have had no response.


Is there some sort of log that ArcMap might be writing to, that would give me a hint as to what is going wrong?


I've tried un-installing, and re-installing, and it's made no difference.