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Offline Basemaps Issue

Question asked by Ronald.Knepper_AtkinsNA on May 5, 2016
Latest reply on Jun 13, 2016 by sanjeev_ksinha

Ok I know the GIS side and I am trying to assist one of our developers who is using the SDK for Android for a mobile app.  Most items are fine but I am trying to help him with the offline basemap tile portion.


We have the workflow (Create an offline map—ArcGIS Runtime SDK for Android | ArcGIS for Developers ) and are going through the runtime content process (Creating ArcGIS Runtime content—Help | ArcGIS for Desktop ) but running into a neverending issue of tiling out the basemaps as part of the content. Waiting on ESRI for support but figured I would try here.  The issue is no matter which basemap we select it says it is not supported, I know there are specific ESRI basemaps for export  (we are trying for World Streets for Export) but those give the same 00005 Layer not supported error.  Can someone help with this?  I know I can create a tile package online but need it as part of the runtime content.


As a side note, we would like to clip the basemap area to a county but even if we clip it to a rectangle extend or no clip we always get the error.