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Upgrade to Portal 10.4 but can't get past the create initial administrator account screen

Question asked by paul.haakma on May 3, 2016
Latest reply on Jan 24, 2017 by pk_davidson

Hi.

 

I'm attempting to upgrade Server and Portal on an Amazon instance from 10.3.1 to 10.4. Portal is federated with Server, both on the same instance.

 

I have so far upgraded Server, uninstalled the 10.3.1 web adaptor, and run the upgrade of Portal.

 

The portal website then opens and goes to the the 'Create a New Portal' page. The docs say to click 'Create New Portal', enter details for an initial administrator and click create. I do this, and the pop up box appears as expected and says:

The initial administrator account has been created. Your portal is currently being restarted and will require a couple of minutes to complete. When you click OK, you will be directed to install the Web Adaptor and configure it with your portal using the initial administrator account. After configuring the Web Adaptor, you can sign in to your portal using the initial administrator account.

The only trouble is, nothing happens after this. It sits on this screen and never changes - I click 'Ok' and nothing happens.

The browser console catches an error message that says "Uncaught TypeError: Cannot read property 'recheckAfterSeconds' of null" which may indicate something is wrong.

Reloading the portal page redirects back to this same 'Create a New Portal Page'.

Any ideas on how I might get past this point?

 

Cheers,

-Paul

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