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Client Can Open Web Map on Mobile Device, but not their Laptop

Question asked by gis_cooley on Mar 18, 2016
Latest reply on Mar 18, 2016 by gis_cooley

This question may have been answered before, but I haven't been able to find anything specific on this. I put together a web map with data hosted from our server, shared it with my client, but they are unable to view the map on their laptop. However, when they open it on their iPad in the Explorer app, they can see the data with no problem. They're using the same wireless network so I don't think it's a firewall problem. Any help on this would be great. Thanks!